FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ

Please feel free to submit additional questions by reaching out to us via email or social direct message. 

Question: What is RMTL jewelry made of?

Answer: Most of our pieces are demi-fine (gold-plated sterling silver). All of our chains are high-gloss PVD finished stainless steel. Everything is finished with organic e-coating to protect your skin, as well as the jewelry.

Question: Will RMTL jewelry turn my skin green?

Answer: No green skin, ever.

Question: Is RMTL jewelry safe for sensitive skin?

Answer: All of our pieces are considered hypoallergenic and safe for sensitive skin.

Question: Does everything eventually get restocked?

Answer: We believe in the power of exclusivity. most items labeled as ‘limited edition’ will not be restocked, while others will remain part of our permanent collection.

Question: Do you ship internationally?

Answer: Yes, we offer international shipping services via DHL and UPS.

Question: How often are new items added to the collection?

Answer: You can expect a new drop every Friday. 

Question: What are your order processing and shipping speeds?

Answer: Order processing is normally 1 business day (monday-friday). we currently offer a range of shipping speeds, anywhere from 1-5 business days for domestic orders and 3-7 days for international. 

Question: What is the best way to contact you about questions on my order?

Answer: Email is the best way to contact us. Our email is SOS@rachelment.com.

Question: Where should I store my RMTL jewelry?

Answer: Your jewelry is best stored in a soft, lined jewelry box. The RMTL box you receive with your purchase is also perfect for storing your pieces- just be sure to keep them out of extreme heat or humidity.

Question: How can I clean my RMTL jewelry?

Answer: You may use your RMTL jewelry care cloth which comes with every order for the occasional touch up. For a deeper clean, feel free to use gentle soap and lukewarm water or a sterling silver/gold jewelry cleaner solution.

Question: What are best practices for taking care of my RMTL pieces?

Answer: Avoid harsh chemicals (perfumes, sprays, household supplies, saltwater, etc) coming in contact with your pieces. Store them in a soft lined jewelry box or pouch, and avoid excessive heat or humidity.