use code RACHELMENT at checkout for free US shipping.


Welcome to our FAQ

Please feel free to submit additional questions below, or reach out to us via email or social direct message. 


Question: What is RMTL jewelry made of?

Answer: Most of our pieces are gold vermeil (gold-plated sterling silver). All of our chains are high-gloss PVD finished stainless steel. Everything is finished with organic e-coating to protect your skin, as well as the jewelry.


Question: Will RMTL jewelry turn my skin green?

Answer: No green skin, ever.


Question: Is RMTL jewelry safe for sensitive skin?

Answer: All of our pieces are considered hypoallergenic and safe for sensitive skin.


Question: Does everything eventually get restocked?

Answer: We believe in the power of exclusivity. most items labeled as ‘limited edition’ will not be restocked, while others will remain part of our permanent collection.


Question: Do you ship internationally?

Answer: Yes, we offer international shipping services via DHL and UPS.


Question: How often are new items added to the collection?

Answer: You can expect a new drop every Friday. 


Question: What are your order processing and shipping speeds?

Answer: Order processing is normally 1 business day (monday-friday). we currently offer a range of shipping speeds, anywhere from 1-5 business days for domestic orders and 3-7 days for international. 


Question: What is the best way to contact you about questions on my order?

Answer: Email is the best way to contact us. Our email is


Question: Where should I store my RMTL jewelry?

Answer: Your jewelry is best stored in a soft, lined jewelry box. The RMTL box you receive with your purchase is also perfect for storing your pieces- just be sure to keep them out of extreme heat or humidity.


Question: How can I clean my RMTL jewelry?

Answer: You may use your RMTL jewelry care cloth which comes with every order for the occasional touch up. For a deeper clean, feel free to use gentle soap and lukewarm water or a sterling silver/gold jewelry cleaner solution.


Question: What are best practices for taking care of my RMTL pieces?

Answer: Avoid harsh chemicals (perfumes, sprays, household supplies, saltwater, etc) coming in contact with your pieces. Store them in a soft lined jewelry box or pouch, and avoid excessive heat or humidity.


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